Complaints Procedure

We handle concerns fairly, promptly, and with clear communication.

How to Submit a Complaint

Please include your name, contact details, and a clear outline of the issue by email or phone.

Response Times

• Acknowledgement within 2 business days.
• Initial review response within 7 business days.
• Final response target within 21 business days where possible.

Escalation

If you are unhappy with the outcome, request an internal escalation review and we will provide the next step in writing.

Contact

infocenter@vyxtoranvap.world | +447759040087 | 1 Nobel Wy., Manchester M1 7FT.